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Return Policy
CATVBroadcast.com Return Policy – 30-Day No-Hassle Guarantee
At CATVBroadcast.com, your satisfaction is our priority. Our straightforward return policy ensures a hassle-free experience for our valued customers.
Return Period
You may return any product within 30 days of purchase for a full refund. If an evaluation requires additional time, we may extend this period upon request.
Conditions for Return
– Products must be in their original packaging and in “new condition” to qualify for a return.
RMA Number
To initiate a return:
1. Email us at info@catvbroadcast.com to request an RMA (Return Merchandise Authorization) number.
2. Once your request is approved, we will provide shipping instructions.
Shipping Costs
– Customers are responsible for return shipping costs.
– CATVBroadcast.com does not cover return shipping expenses.
Restocking Fee
If a returned item is not in its original condition (e.g., damaged, scratched, or missing packaging), a restocking fee of up to 25% may apply.
Additional Return Information
While providing a reason for your return is not mandatory, we encourage you to share any feedback regarding equipment issues. This information helps us improve our products but does not affect the return terms.
Return Process
1. Request an RMA: Email info@catvbroadcast.com with your return request.
2. Provide Feedback (optional): Share the reason for your return.
3. Follow Shipping Instructions: Use the instructions provided with your RMA to return the product.
4. Ensure Proper Packaging: The product must be in its original packaging and “new condition.”
5. Ship the Product: Return the item within 30 days, unless an extension is granted.
Refunds
After receiving and inspecting the returned product, we will issue a full refund to your original payment method.
Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at:
Phone: 800-521-8467 Ext. 3
E-mail: info@catvbroadcast.com
Thank you for choosing CATVBroadcast.com. We value your trust and look forward to serving you.